Privacy Policy

1. Who we are

Divine Tuition is an online tutoring service operated by Divyan Ranjithakumar. For the purposes of data protection law, we are the data controller. You can reach us at hello@divinetuition.co.uk.

2. What information we collect

We collect information that you provide directly when you enquire about or use our services:

• Name and email address
• Educational stage, school name, and year group
• Subject interests and application goals
• Session notes and feedback (created during tutoring)
• Payment information (processed securely by Stripe; we do not store card details)

We may also collect basic technical data when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics.

3. How we use your information

We use your information to:

• Match you with the most appropriate tutor
• Deliver and improve our tutoring services
• Process payments and send receipts
• Communicate with you about sessions, scheduling, and resources
• Respond to enquiries and provide customer support

We will not use your information for marketing purposes unless you have given explicit consent. We will never sell your data to third parties.

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Contract: processing necessary to deliver the tutoring services you have requested
• Legitimate interest: improving our services and responding to enquiries
• Consent: where you have opted in to marketing communications

5. Who we share your data with

We share your information only with:

• Your assigned tutor(s) within the Divine Tuition team
• Stripe, our payment processor, for the purpose of processing transactions
• Any analytics or email service providers we use (currently none beyond basic hosting)

We will never share your data with other tutoring agencies, educational institutions, or marketing companies.

6. Data retention

We retain your personal data for as long as necessary to provide our services and for up to 24 months after your last session. Financial records are retained for 6 years in accordance with HMRC requirements. You can request deletion of your data at any time.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at hello@divinetuition.co.uk. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies.

9. Children's data

Many of our students are under 18. Where a student is under 16, we require parental consent before collecting and processing their data. Parents and guardians can contact us at any time to access, correct, or delete their child's information.

10. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated by email to active clients. The latest version will always be available on this page.

11. Contact and complaints

If you have concerns about how we handle your data, please contact us at hello@divinetuition.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.